Help Desk / Support

We provide PAYG and Contract based Helpdesk and Support Solutions.

We offer Email Support, Telephone Support, Remote Assistance and On-Site Fault Resolution ensuring your problem is resolved as quickly as possible with minimum downtime for your staff and your business.

Our Standard response time for contract customers for the most urgent of faults is under 4 business hours – with all other “Non-Urgent” faults usually addressed in under 8 Business Hours – In many Cases we will be with you on the same day you call if we cannot resolve the issue remotely.

No Extra Charges

The price we quote you for support contracts is the price you pay – no addons or additional charges.

If you are a PAYG Customer – No Problem! our pricing is clear and transparent with no nasty suprises

Help with Absolutely Anything

Our Support Solutions provide you with Help and Advice on ABSOLUTELY ANYTHING from simple “HOW DO I?” Type Questions, To Faults and other more technical questions – we are here to help whatever the problem and whatever the time of day.

 

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